Alex and Bob review the traits that make the difference between a good manager and a great leader.
The conversation on stress continues as Bob and Alex talk about how to handle the conflict with the people around us. One report says that workers spend over three hours a week dealing with it. This does not sound alike a lot perhaps, but it does put a real damper on your productivity and your success.
Bob and Alex talk about the traditional aspects of listening and how that is critical for leadership communication skills. Leaders consider this a Top Three competency. Following up on listening in the digital age of the 21st century, they discuss a post from John Keyser on a framework for this skill.
Bob and Alex have talked a few times about fielding tough interview questions. They have heard from many folks who are unexpectedly starting a new search. In this episode, the conversation takes the perspective of points you want to make sure to touch on during your interview.
Bob and Alex talk about how leaders need to be ready to handle the behaviors that are just totally unexpected. Alex talks about her experience as a bartender and Bob says that instances of this can be demonstrations of a lack of self awareness which is part of emotional intelligence.